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Our Van Hire FAQs

9th December 2020

FAQ Norwich Van Hire

Are you thinking about opting for a self hire van rental? As a Norwich based company, focussing on outstanding customer service, top quality vans for hire and offering a flexible, easy service, we pride ourselves on our selection of hire vans available. 

Whether you have hired a van before, or you’re completely new to the self hire world, here are our most frequently asked questions to assist you on your van hire journey. 

Do I need insurance to hire a van from you?

Insurance is included in the hire of all of our vans, however, if you are involved in an accident or there was damage to the van, there is an excess of £1000. This can be lowered to £500 if an additional fee was paid for the collision damage waiver. This is an extra £5-£10 depending on how many days you have hired the van. 

If your van unexpectedly breaks down during your hire time, please call our offices and we will arrange a recovery or breakdown service for you. There is also a 24-hour number available for out of hours emergencies. 

Can more than one person drive during the hire time?

Absolutely, you can have up to three named drivers for each booking. However, all drivers must be present at the time of pick up to sign the insurance documents and to present their driving license. 

How do I know which van is right for me?

Our team is always more than happy to help assist you, we have also created a blog post to help you choose the right van hire for your circumstances

How do I book, and can I pay by card?

You can book your van rental through our easy booking system on the website, or simply give us a call and we can take it from there. You can pay by card within our office, please note that we do not accept cash payments. 

Is there anything that would prevent me from hiring a van from you?

  • You must be aged over 25 and below 70 to hire our vans.
  • A full UK & EU drivers licence is required which has been held for a minimum of 2 years. 
  • If you have had more than 8 penalty points in the last three years.
  • If you have had an endorsement carrying the code DD, DR, UT, AC, MS50/60, CD or IN.
  • If you have been involved in more than one at fault accident in the last three years.
  • If you have been disqualified from driving in the past three years (from date of end of disqualification).

If you have any additional questions regarding our van hire, please do not hesitate to contact our friendly team on 01603 426487 or email info@trott-rentals.com